The repairs after sales service team at Megger is a dedicated team of experienced technicians and admin staff who are responsible for ensuring that all Megger instruments returned to Dover receive the best aftersales service. Instruments are repaired to component level and returned to the customer in the published manufacturing specification. Providing a great aftersales service the team appreciates that timing is critical for individual Companies and their key instruments is the essential tool for plant maintenance or used as a service and checking tool.
The Calibration laboratory is responsible for maintaining the company standards which have traceability back to the International standards laboratory in London and are recognised worldwide. Our systems and operations procedures meet the requirements of IS09001 Megger operate a fully traceable calibration and repair facilities which is temperature and humidity controlled in the laboratory to meet the UKAS accreditation to ISO 17025:2017, ensuring instruments continue to provide the high standard of performance and workmanship.
The Repairs Customer Service role is to update customers on the progress of their repair and managing their expectations to ensure a great customer service. .
The Commercial Customer Service team support Megger’s Inter Company organisations around the world of end to end sales order processing through to shipping and inclusive of export documentation.